Job Purpose:
The Customer Service Specialist is a position tasked with providing excellent service to our customers and internal teams. This position involves both routine and advanced tasks related to the processing and quality assurance of Fluke Reliability products, software, and services.
Primary Responsibilities:
Process incoming/outgoing sales orders.
Attend to customer inquiries and advise customers on product price and lead time.
Ensure all POs and related documents are accurate and comply with company and federal regulations.
Research and resolve discrepancies related to delivery, price, order status, item clarification, invoicing, etc. and explaining outcomes with tact and diplomacy.
Partner with Sales, Operations, Finance, Shipping, Quality, and other teams throughout Fluke to facilitate customer account creation, maintenance, and issue resolution.
Tracking status of orders from start to finish and intervening where needed to correct issues.
Execute proactive communication including facilitation of credit screening and credit line, compliance screening, customer documentation requests, payment terms, and payment methods, etc.
Planning and scheduling for all orders and liaise with sales and factory as needed to ensure we meet demand.
Research and resolve problems or complaints regarding inaccurate or improper deliveries, damages, and claims.
Contribute to process improvement/change management projects/programs.
Liaise with English and Chinese speaking customers.
Backup support for other regions.
To be considered you must have the following:
Strong interpersonal, written and oral communication skills, reliability, and accuracy.
Good organizational skills and ability to multi-task. Excellent customer service skills.
Self-starter who works well independently and within a cross functional team.
Familiarity with Order Management, Product Planning, and Credit and Collections process flow.
Working knowledge of Oracle, NetSuite, Salesforce and Microsoft Office products.
Fortive Corporation Overview
Fortives essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. Were a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potentialyour ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.<
At Fortive, we believe in growth. Were honest about whats working and what isnt, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [Confidential Information]. This position is also eligible for bonus as part of the total compensation package.
