Customer Service Support

About the Role - Job Description

The Customer Service Support team acts as the primary interface between AETOS and our customers. We strive to provide efficient and professional solutions to world-wide customers, especially in Asia-Pacific. Meanwhile, we assist the compliance team to check the customers profile according to KYC policy. The team also handle and resolve settlement discrepancies and to ensure timely and accurate settlement of trades and payments.

• Language Requirement:

Professional in dual-languages EN-CN

• Working Hours: 5 days work week

• Requirements:

_Must be authorized to work in Singapore without sponsorship._

• At least Diploma in any fields.

Good knowledge of Microsoft Excel.

• Quick learner who has high adaptability and is comfortable with tight deadlines and pressure

Willing to work rotating shifts, weekends and Public Holidays

• Job Responsibilities

Handle enquiries and feedback from customers through the livechat and/or via emails, provide prompt and efficient service to global customers and resolve their issues and questions.

• Translate our product and all customer communications like newsletters, emails, and more.

Develop expertise on our product and internal software to help our customers efficiently.

• Coordinate within internal parties to ensure customers enquiries are promptly and accurately addressed.

Provide customers feedback to respective business partners to improve customer experience.

• Ensure proper documentation of new customers and operational processes/workflows.

Reconciliation customer payments in different third-partys systems.

• Generate customer withdrawals in the internal system.

Provide support to sales to clarify any customers enquiries pertaining to the payments, and or outstanding issues.

• Work with functional groups and IT to improve the settlement processes.

Maintain happiness and positivity in every customer and team interaction

Job Types: Full-time, Permanent

Pay: $2,

• 00 - $2,400.00 per month
  
  Benefits:
• Additional leave

Health insurance
Schedule:

• Monday to Friday

Shift system
Supplemental Pay:

• Performance bonus

Yearly bonus

Education:

• Bachelor's or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person