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Recruit Express Pte Ltd

Customer Service Team Lead (Account management) - Up to 3.7K #HHL

Early Applicant
  • 17 days ago
  • Be among the first 50 applicants

Job Description

Job Responsibilities:

  • Develop and foster strong relationship with key account.
  • Serve as the key liaison person between client and internal departments on request and issue resolution.
  • Take ownership of key account's new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
  • Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.
  • Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.
  • Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.
  • Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
  • Analyse Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.
  • Analyse the variance of demand and supply, pro-actively monitor the fulfillment gaps, drive investigation of root cause and recovery plan
  • Establish appropriate safety stock level meeting required service levels.
  • Drives continuous improvement initiatives to meet inventory goals
  • Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.
  • Effectively use ERP system to manage high number of material SKUs.
  • Review work processes and initiate process improvement plans.

Requirement

  • Min. Degree
  • Proven experience in key account management or a similar role.
  • Strong understanding of inventory management and supply chain processes.
  • Excellent communication and interpersonal skills.
  • Has prior experience in using SAP

Interested candidates, do submit your resume to [Confidential Information] or telegram @alexgohhl

-

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

[HIDDEN TEXT]

Date Posted: 07/11/2024

Job ID: 99457321

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Last Updated: 19-11-2024 02:52:51 PM
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