Customer Service Team Lead - Government

Salary: S$3,800 (Inclusive of transportation allowances)

Working Days: 5 days across Monday - Sunday (Based on roster, no picking of off days)

Working Hours: 1230pm - 930pm (Based on roster, subjected to changes)

Location: Clarke Quay / Novena/ Household Visits

Contract Period: Till 31 Sep 2025 (Extendable based on business needs and performance)

Job Responsibilities:

. Lead a team of Customer Experience Officers to achieve KPI

. Conduct household visits

. Respond to survey enquiries via inbound calls and emails

. Conduct survey interviews via outbound calls

. Reach out to the respondents to assist them to complete the survey

. Organize workflow and ensure that officers understand their duties and delegated tasks

. Set goals for KPI and deadlines in accordance to the project timeline to ensure project's success

. Provide fair, constructive, and timely feedback towards performance expectations and goals

. Manage escalated cases and maintain public relations including any complaints

. Provide assistance, guidance, and coaching support to officers to meet KPI

. Assess work performance of officers and identify areas that need improvement

. Monitor and provide project status report to manager

. Ensure officers understand the survey objectives

. Ensure officers compile, record, input survey returns and data accurately into the system

. Ensure officers conduct verification to ensure completeness and accuracy of data collected

. Ensure that the given KPI are being met based on the project timeline

Job Requirements:

. Only Singaporean may apply

. Minimum 2 years of relevant experience with proven record in supervisory role

If interested, Whatsapp Ke Xin at 9116 8457 ( ) directly.

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