Customer Service Team Lead

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values - Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture - from the people we hire, to working with each other, to our partners and customers.

About our Line of Business - Mission Software & Services

Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client's innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.

Together, We Can Make A Significant Impact

You will work as part of the National Service (NS) Registration and Enlistment team and be responsible for the smooth administration of the NS processes.This includes coordinating with stakeholders, managing cases, and providing clear information and guidance to pre-enlistees and their parents. You will oversee a team of assistants, prepare reports, and make recommendations to relevant authorities. Additionally, you will be involved in conducting enlistment exercises at enlistment units.

Be Part of Our Success

• Administer NS registration, pre-enlistment and enlistment related activities and follow up on cases and issues after the activities.
• Ensure timely execution of tasks and compliance to processes
• Conduct verification checks on the NS processes and ensure timely submission of the report to the stakeholder.
• Communicate with pre-enlistees/parents when required and with internal stakeholders for necessary actions
• Correspond and participate in discussions with stakeholders, colleagues and system technical teams to plan for system enhancements.
• Provide data and information for periodic management reporting and to provide support for audits.
• Administer enlistment exercises at enlistment units and manage queries
• Assist the manager in other administration tasks as and when required

Qualities We Value

• Track record and passion of customer service experience and competency
• Excellent communication and interpersonal skills
• Strong analytical and problem solving skills
• Strong interpersonal and communication skills
• Proven leadership skills will be an advantage
• Meticulous with keen attention to details, highly disciplined and service-oriented
• Proficient in Microsoft Office applications (Excel & Word)
• Bachelor degree in any discipline.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
• Meaningful work and projects that make a difference in people's lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.