Customer Service

Job responsibilities

. Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).

. Achieving volume, profitability and customer satisfaction KPIs by management.

. Generate new business through innovative strategies, negotiate deal terms.

. Conflict Resolution - Quickly assesses escalated problems from clients, takes ownership and hands-on approach to work together with Operations to resolve issues.

. Attend to the customers requirements and enquiries.

. Provide assistance to other team members as required.

. Tender and provide quotation for new/ renew contracts.

. Do inventory count at hotels for rental customers.

. Visit the customers.

. Handle customer compensation issues.

. Handle customer purchase of linen/ towels.

- Any other responsibilities or duties as directed from time to time.

Jobs requirements

. Minimum of a Diploma in Business Administrations/ Hotel Management or related field.

. Minimum of 3 to 5 years of relevant experience in account, customer service or related role. Background in operations or process and Hospitality/Hotel Houskeeping is preferred.

. Willing to learn the laundry and customer process to derive best outcomes for both parties.

. Good interpersonal and communication skills.

. Patient and customer oriented.