Customer Services Executive

To provide quality service and achieve satisfaction to our valued partners and customer.

Roles & Responsibilities

. Promote excellent customer service and ensure satisfaction is delivered consistently. (More to container line)

. Build a strong relationship with customer.

. Communicate and follow-up with customer daily on the status of their shipments or deliveries.

. Ensure customer's requirements are communicated with operations team promptly.

. Communicate and coordinate with superior and warehouse to improve department processes.

. Ensure all emails are to be respond on time.

. Coordination with internal operation team to ensure all information/date provided to them through different system for smooth operations.

. Comply with company rules and regulation.

. Do reports that required from Superior (will advise and guide)

. Other ad hoc duties as assigned

Requirement

. At least 1 year experience in Logistics, Transportation Firm

. Preferably with some shipping procedures knowledge.

. Proficiency in Microsoft Office is required.

. Able to commit on Saturday.

. Might required to work or answer calls even after work (as operation still ongoing)

. Able to work independently in a busy and fast paced environment

Job Types: Full-time, Permanent