Are you a seasoned Customer Success Manager who speaks fluent Korean
Or an Account Manager/Business Development Manager interested in moving into a Customer Success Manager role
A market-leading Financial services software company are looking for a Customer Success Manager who speaks fluent Korean to join.
Your role will be to drive client satisfaction and retention within the Korean market. You'll be responsible for managing and growing a portfolio of existing high-value clients, ensuring they derive maximum value from our financial services information solutions.
Key Responsibilities
- Client Relationship Management: Build and maintain strong relationships with key decision-makers at client organizations, providing exceptional service and support.
- Account Growth: Identify and capitalize on opportunities to expand existing client accounts, increasing revenue and market share.
- Product Expertise: Become a trusted advisor to clients, providing expert guidance on our products and services to address their specific needs.
- Client Success Strategy: Develop and implement tailored client success plans to drive customer satisfaction and loyalty.
- Team Collaboration: Work closely with our sales, product, and support teams to ensure seamless client experiences.
Qualifications
- Native-level proficiency in Korean
- Client first attitude
- Prior experience in a Customer Success or Business development role
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Experience with SaaS-based solutions or financial services information providers is preferred but not essential
Benefits
- Competitive salary with strong bonus potential
- 24 days holiday
- Comprehensive health insurance
- Opportunity to work for a global market leader in the financial services industry
For more information, please apply.
EA Licence No: 11C5502 | R2094557
