about the company
My client is a leading provider of data center solutions, seeking a highly experienced Client/Customer Success Manager to manage their portfolio of client accounts based in Singapore. This role is pivotal in maintaining strong relationships with key clients, ensuring service level agreements (SLAs) are met, and providing high-quality customer experiences across all touchpoints.
about the job
- Serve as the main point of contact for data center clients in Singapore, ensuring seamless communication and effective resolution of any client concerns.
- Oversee client contracts, ensuring adherence to SLAs, timely delivery of services, and ensuring full client satisfaction.
- Collaborate with internal teams to ensure the smooth execution of data center operations, maintenance, and any related services as per the client's needs.
- Proactively monitor client accounts, ensuring timely payment collection, managing invoicing, and addressing any billing-related inquiries.
- Conduct regular client reviews and meetings to assess service performance and address any potential areas for improvement.
- Identify opportunities to enhance client satisfaction and retention, including up-selling and cross-selling additional services and solutions.
- Provide feedback to internal teams and participate in continuous improvement initiatives to ensure the highest standards of service delivery.
- Support the Regional Head in driving business strategy and goals for the Singapore market.
skills and experience required
- 6 to 8 years onwards of experience in a client success, customer relationship, or account management role, ideally within the data center, IT infrastructure, or technology solutions industry.
- Strong understanding of data center solutions, with the ability to communicate technical concepts effectively to both technical and non-technical stakeholders.
- Proven ability to manage multiple clients and projects simultaneously, with excellent organizational and prioritization skills.
- Experience in managing service contracts, SLAs, and payment processes.
- Outstanding interpersonal skills, with a client-focused mindset and strong problem-solving abilities.
- Proficiency in using CRM and other customer management tools.
- Ability to thrive in a fast-paced, dynamic environment and manage stakeholder expectations effectively.
