Be the Bridge Between Customers and Executives: Respond to phone and email inquiries with clear and accurate information, facilitating communication between customers and executives.
Customer Service Hero: Resolve customer inquiries and disputes efficiently, escalating complex issues promptly when necessary.
Record Keeper: Maintain accurate and organized records of customer interactions within the company's operating system.
Supports Daily Operations: Perform a variety of administrative and clerical duties, providing ad-hoc support around the office as needed.
Organized and Detail-Oriented: Ensure all documentation is meticulously maintained within the company's operating system.
Team Player with a Can-Do Attitude: Be a positive and proactive team member, willing to take on additional administrative tasks as assigned.
Requirements:
NITEC or Equivalent: Possess a NITEC qualification or equivalent experience.
Bilingual Communication: Have a strong command of written and oral communication in English and Chinese to effectively liaise with associates.
Communication Champion: Demonstrate excellent communication skills and feel comfortable confidently handling phone calls.
Tech-Savvy Assistant: Be proficient in using MS Word and Excel for daily tasks.
