Provide 2nd level onsite troubleshooting support in response to escalation from helpdesk to ensure consistently meet customer response / resolution times and objectives based on SLA
Coordinate with equipment vendors and 3rd part suppliers to resolve issues
Attend to customer enquiries (through phone and email) and follow-up on outstanding issues closely while ensuring that customers are kept updated on the progress
Maintain call log database system and ensure all unresolved problems are escalated to the senior engineers
Participate in adhoc projects when required
Requirements:
Possess NITEC certification or Diploma in IT or relevant discipline
Experience in desktop support and good working knowledge in Windows OS, Basic Network experience
Minimum 2 to 3 years experience in customer support environment will be an added advantage
Able to work under pressure and independently in a team environment
Must be able to work in a fast-paced and dynamic environment
Willing to travel around Singapore to multiple sites
