Description
We are seeking a highly motivated and experienced Customer Support professional to join our team. The successful candidate will be responsible for providing exceptional customer service and support to our clients. This position requires excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.
Responsibilities
- Respond to customer inquiries and requests via phone, email, and chat in a timely and professional manner
- Provide technical support and troubleshooting assistance to customers
- Assist with customer onboarding and training
- Maintain accurate records of customer interactions and transactions
- Collaborate with cross-functional teams to resolve customer issues
- Identify opportunities to improve the customer experience and provide feedback to the team
Skills and Qualifications
- 1-2 years of experience in customer support or a similar role
- Bachelor's degree in Business Administration, Communications, or a related field
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and the ability to think creatively
- Experience with CRM software and other customer support tools
- Ability to work independently and as part of a team
- Fluent in English and at least one other language spoken in SEA
