DaaS Engineer, GAC

Job Responsibilities

Provide L2 technical support and advice to users on systems-related issues or queries

Perform administration/maintenance and works toward continuous optimization of systems performance related to Microsoft 365 & MDM product e.g Google Admin Centre , Lightspeed

May need to be on standby with oncall availability with varied shifts including nights, weekends and holidays during critical cutover or L1 incident management

Provide technical support for multiple customer environments on End User Devices operations

Provide support for Windows / Apple / Android & Chromebook operating systems (OS), end-users software and applications

Develop and maintain technical documentation related to design, UAT, configuration, usage,troubleshooting, etc., for all Microsoft 365 & applications and services of MDM products

Work closely with Service Delivery Managers and Technical Managers to deliver operational service excellent to meet customer expectation

Provide support to project implementation and documentation.

Provide technical solution for project delivery and handle and resolve all technical aspects, with hands on approach

Work closely with Project Manager to deliver high quality project implementation

Develop and maintain PowerShell scripts used to manage / support the Microsoft 365 & Intune / Jamf environment

Any ad-hoc duties as assigned

Job Requirements:-

At least Diploma in any IT related courses

At least 3 - 5 years of IT experience. ICT experience in providing end user devices support / migration / implementation.

Fundamental knowledge of Microsoft 365 (Microsoft Teams, SharePoint online, Exchange Teams and Azure AD)

Familiarise with endpoint device management tools:

o On prem - Active Directory environment Group Policies (GPOs) related to endpoint

devices. Other e.g. SCCM, BitLocker, LAPS

oMDM products - Google Admin Centre / Lightspeed / Blocksi

Familiarise with endpoint devices operating system (OS). Windows 10/11, MacOS, iOS,

Chromebook and Android

Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment

To have Microsoft 365 related certifications MD102, MS102, CompTIA A+, etc

To have Apple Device Support certification.

Technical accredited competency for: Major hardware system vendors (e.g Lenovo, HP &

Dell)

Basic programming knowledge e.g. PowerShell and Visual basic scripting

Office Productivity tools for writing and presentation skills needs.

Knowledge of IT lifecycle management

Knowledge of ITSM - Incident Management, Problem Management, Change Management,

Asset Management, Patch Management