DaaS Engineer (Technical Lead)

Job Responsibilities
Provide L2 technical support and advice to users on systems-related issues or queries
Perform administration/maintenance and works toward continuous optimization of systems performance related to Microsoft 365 & MDM product e.g. Intune, Jamf Pro / School
May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L1 incident management
Provide technical support for multiple customer environments on End User Devices operations
Provide support for Windows / Apple / Android & Chromebook operating systems (OS), end- users software and applications
Develop and maintain technical documentation related to design, UAT, configuration, usage, troubleshooting, etc., for all Microsoft 365 & applications and services of MDM products
Work closely with Service Delivery Managers and Technical Managers to deliver operational service excellent to meet customer expectation
Provide support to project implementation and documentation.
Provide technical solution for project delivery and handle and resolve all technical aspects, with hands on approach
Work closely with Project Manager to deliver high quality project implementation
Develop and maintain PowerShell scripts used to manage / support the Microsoft 365 & Intune / Jamf environment
Any ad-hoc duties as assigned

Job Requirements:-
At least Diploma in any IT related courses
At least 3 - 5 years of IT experience. ICT experience in providing end user devices support / migration / implementation.
Fundamental knowledge of Microsoft 365 (Microsoft Teams, SharePoint online, Exchange Teams and Azure AD)
Familiarise with endpoint device management tools:
o On-prem - Active Directory environment Group Policies (GPOs) related to endpoint devices. Other e.g. SCCM, BitLocker, LAPS
o MDM products - Intune & Jamf Pro / School
Familiarise with endpoint devices operating system (OS). Windows 10/11, MacOS, iOS, Chromebook and Android
Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment
To have Microsoft 365 related certifications MD102, MS102, CompTIA A+, etc
To have Apple Device Support certification.
Technical accredited competency for: Major hardware system vendors (e.g Lenovo, HP & Dell)
Basic programming knowledge e.g. PowerShell and Visual basic scripting
Office Productivity tools for writing and presentation skills needs.
Knowledge of IT lifecycle management
Knowledge of ITSM - Incident Management, Problem Management, Change Management,
Asset Management, Patch Management