Act as the primary point of contact for all client concerns and needs related to Data & AI engagements.
Manage large strategic accounts, exceeding $10M, with a focus on growth and client satisfaction.
Foster and strengthen long-term partnerships with clients by maintaining effective relationships.
Collaborate with sales and internal teams to develop strategic solutions, ensuring KPIs and business objectives are met.
Navigate and thrive in the fast-evolving fields of business and technology.
Deeply understand the company's products and services to identify upsell and cross-sell opportunities.
Key Responsibilities:
Serve as the primary contact for inquiries and requests from clients, addressing their data and AI-related needs.
Ensure that client services align with budgets, expectations, and timelines.
Regularly engage with internal teams to discuss progress, challenges, and strategies for business improvement.
Prepare and present progress reports to clients and senior leadership.
Identify upsell, cross-sell, and renewal opportunities, collaborating closely with the sales team.
Manage the delivery of solutions using industry-standard project management methods.
Lead discussions on AI & ML use cases, implementation strategies, and business benefits to drive value for clients.
Ensure all services delivered are of high quality and align with data governance practices, including data quality, data profiling, data cataloging, and metadata management strategies.
Requirements:
Bachelor's Degree in Computer Science or equivalent.
Atleast 10 years of experience in Data & AI with extensive experience in Data Marts, Data Warehouses, and Data Lakes.
Strong understanding of current trends in AI and Machine Learning (ML), with the ability to guide discussions on AI & ML use cases and advanced analytics implementations.
Deep technical knowledge of cloud technologies and cloud data platforms (e.g., Microsoft Azure, Google Vertex AI, Amazon Web Services (AWS)).
Expertise in Data Governance practices, including the development of solutions for Data Quality, Data Profiling, and Metadata Management.
Ability to multitask effectively and manage several responsibilities simultaneously.
Excellent communication skills, both written and verbal, with strong organizational and attention-to-detail abilities.
Experience drafting Statements of Work (SOWs), Proposals, Master Services Agreements (MSAs), and Service Level Objectives (SLOs).
Demonstrated success in managing client revenue, profit, and loss while ensuring high-value contract wins.
Experience serving as a trusted advisor to clients, with the ability to build and maintain senior-level relationships.
Orchestrates the activities between HCL and Clients at various levels Executives to Technologists
Finds opportunities to engage the clients in a structured way by building winning Proposals.
Proactively creates initiatives to share thought leadership.
Demonstrated leadership by engaging the organization to deliver industry differentiating solutions.
Plan for resources with the right skills and knowledge for effective engagement on the accounts.
Manage assigned human resources by leveraging the hire to retire process.
Knowledge and experience in managing the entire hire-to-retire process for human resources within an account.
