Data Center Engineer Technician

Responsibilities:

. Work within a ticketing system in support for server fleet.

. Work in a 5.8 to provide break-fix support to the IT infrastructure

. Be the first point of contact for break fix technicians.

. Prioritize ticketing queues and work to resolve escalations.

. Perform power cycles, troubleshooting, and replace failed components.

. Support rack and stack and power up new equipment.

. Physically assist in moving and installing equipment.

. Assist in projects such as adding new capacity and working on retrofits within the Datacenter.

. Have a strong desire and capability to learn, grow, and develop new skills.

. Participate in an on-call rotation.

. Establish strong working relationships with various internal teams and external partners.

. Assist with inventory and asset management.

Qualifications:

. College/Technician Degree or equivalent professional experience/certification in Engineering.

. Knowledge of Linux and server hardware repairs.

. Working knowledge of technologies such as HTTP, DNS, RAID, TCP/IP and DHCP.

. At least three years of experience supporting IT equipment or related technology.

. Prior experience in large scale datacenters.

. Basic working knowledge of Mechanical and Electrical infrastructure. . Experience operating heavy-load movement equipment such as pallet jacks, server lifts, etc.