- Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities to sharpen Production stability, stakeholders experience and overall service quality
- Identifying opportunities for automation within production processes to streamline operations and reduce manual intervention
- Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and chairing all investigation activities
- Being accountable for resolving the incident with workaround or permanent solution
- Participate in troubleshooting system and network connectivity problems before escalation
- Monitoring production metrics and performance indicators to ensure targets are met
- Ensuring compliance with safety and regulatory standards in production
- Other ad-hoc duties as instructed
Requirements
Good years of IT experience as Level 1 Production Operations engineer.
- Strong analytical skills: The ability to analyse production processes and identify areas for improvement and optimisation
- Technical Proficiency: Profound knowledge of production systems issues and effective solutions to enhance operation efficiency
- Problem-Solving Aptitude: A knack for troubleshooting production issues and devising effective solutions to enhance operational efficiency
- Experience in Data Centre facilities, including temperature and humidity monitoring system, smoke detection and fire suppression systems, Uninterrupted Power Supply (UPS) units, CCTC, keypress units, etc
- Familiarity with AWS tools such as CloudWatch, Cloud Trail, etc would be an advantage
- Able to work shift duties. -The shift hours are as follow:
1st shift - 7:00 am to 3:00 pm
2nd shift - 2:45 pm to 10:30 pm
3rd shift - 10:15 pm to 07:15 am
- The 8-day rotational shift pattern is as below:
Two days 1st shift, followed by
Two days 2nd shift, followed by
Two days 3rd shift, followed by
Two off days.
