DATA MANAGEMENT - MAILING OFFICER( 12mth contract+1mth bonus/renewable)

DATA MANAGEMENT - MAILING OFFICER (12 months contract + 1 month completion bonus and renewable)

We are helping our client, a top european Private bank to look for a mailing officer, responsible for static maintenance.

GENERAL DESCRIPTION

The Data Management - Mailing officer is a key member in the Client Account Modifications department. He/She is responsible for mailing related static maintenance in Filler, eBanking, etc for client portfolios and agents (EAM/EFA/Finder relationships), as well as handling of ad-hoc client output requests.

KEY FEATURES OF THE POSITION

Client Management (internal & external)

. Establish and build strong relationship through consistent interaction with Front Office/key stakeholders across the Bank regarding the services and support they require and challenges faced

. Manage Front Office's queries and support troubleshooting

. Deliver consistent service and meet the established SLAs (Service Level Agreements) while complying

with the Bank's policies and procedures, as well as regulatory requirements

Business Management

. Timely and accurate processing of e-banking applications / modifications / cancellations, mailing addresses and conditions changes for clients and agents

. Handle returned mails for client portfolios

. Manage ad-hoc clients statements and advices printing requests

. Support the team in user acceptance testing and procedures documentation

. Maintain client data in the bank systems and perform clean-up when required

. Perform signature verifications of the client forms.

. Understand and possess good knowledge of system/business requirements in how client and agent records are maintained / derived

. Strong commitment to quality service and a desire to drive innovation and continuous process improvement initiatives

. Support any ad-hoc tasks / requests as assigned from time to time

Professional and Technical

. Degree with at least 3 years of related working experience

. Previous experience in mailing related data maintenance for Client and Agent (EAM, EFA, Finder) records is preferred

. Good knowledge of account documentation requirements in a Private Banking environment will be an advantage

. Good knowledge of MS Office applications (Word, Excel, PowerPoint), Macros and Visual Basic knowledge as well as an aptitude for technology

RANK APPLICABLE TO THE POSITION

. Contract for a year

REPORTING LINE

. Functionally to Head of Data Management - Mailing Team