Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo Never. Courage Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
What will I be doing
- Drive quantitative projects from start to finish, including developing analytical frameworks, identifying potential business problems, providing actionable insights for business success.
- Collaborate closely with cross-functional teams within the Trust and Safety team, proactively providing and communicating insights and recommendations, driving the implementation of data insights, and promoting the data-inspired decision-making process in the organization.
- Design and establish the success metric framework of the LIVE content moderation system. Monitor the performance of the moderation system and optimize its efficiency.
- Develop quantitative measurement framework through statistical modeling methods to optimize the workforce allocation strategies and then improve the efficiency of LIVE content moderation system.
- Build data infrastructure and tools for automating experiments and Root Cause Analysis (RCA).
Qualifications
Minimum Qualifications
- Bachelor's degree or above, with a solid foundation in statistical and data mining theories.
- Proficient in data analysis and statistical analysis tools such as SQL, Python, R, Excel, and Tableau.
- Data analysis experience with a deep understanding of risks in globalised products.
- Ability to solve problems using effective metric systems and quantitative approaches, and communicate complex concepts and analytical results to drive business impact.
- Experience collaborating with cross-functional and global teams. Strong communication and collaboration skills.
- Ability to work in a fast-paced environment.
Preferred Qualifications
- Bachelor's degree or above in mathematics or statistics-related majors
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
