This is a role in the Core Services infrastructure team, which manages of a global network of DNS, DHCP, IP Address Management (DDI), and timekeeping platforms and services. The team is focused on providing best-of-breed infrastructure platforms and services while minimizing operational overhead through automation and self-service capabilities.
Responsibilities
- Design, implementation, maintenance, troubleshooting, and support of DNS, DHCP, and IP Address Management (DDI) platforms and services
- Working with internal teams and users on engineering, automation, and remediation projects
- Implementation of configuration-as-code, CI/CD pipelines, and automated monitoring/health-checks
- Writing management and maintenance processes/procedures, HOWTOs, project requirements, design and architectural documents
- Participation in the team's out-of-hours support coverage rotation
Requirements
- At least 3 years of experience supporting Bluecat Networks DDI platforms and services in multi-region environments
- Deep knowledge of DNS (BIND), DHCP (ISC), and IP Address Management
- Experience implementing and supporting Anycast based DNS services
- Networking skills (OSI model, switching, routing, VLANs, packet capturing and analysis)
- Linux skills (SSH, Shell scripting, scheduled jobs, managing services, troubleshooting, NFS, Docker/Podman containers)
- Scripting, automation, and API integration (Ansible, Shell, Python, Javascript, REST, JSON, YAML)
- Source control and pipelines (Git, GitHub, GitFlow, Jenkins and scripted pipelines)
- Monitoring tools (SNMP, Prometheus, Grafana)
- Strong interpersonal skills - desire to help, collaborate, and communicate clearly
- Strong desire to continuously learn and improve skills
Desirable Skills
- Experience writing, maintaining, and publishing Python modules via automated pipelines
- Timekeeping services and platforms (NTP, PTP, GNSS, GPS, FSM/Spectracom/Adva grand master devices)
- Cloud environments and tools (GCP DNS/Logging/Compute, AWS Route53/Compute, Terraform)
- Domain registration and portfolio management (Network Solutions, Route53, GoDaddy, etc)
- Asset, request and project management tools (ServiceNow, JIRA)
- ServiceNow self-service forms and automation workflows
- Deploying and managing services in Kubernetes
