Join Our Team as a Demo & Training Product Specialist!
As a Demo & Training Product Specialist at Ross, you'll be at the forefront of delivering world-class commissioning and training for our cutting-edge products. You'll play a pivotal role in integrating Ross solutions into broadcast systems for clients around the globe. This is a highly rewarding opportunity for someone with deep knowledge of Ross products and a passion for delivering exceptional customer experiences.
In this exciting role, you'll manage customer expectations, oversee essential documentation, and provide hands-on training that empowers clients to fully leverage Ross technology. You'll be a key player in shaping the customer journey, working closely with our APAC Services and Sales Teams to deliver Ross's legendary customer service.
What You'll Be Doing:
Demonstrations
- Perform on-site, off-site, online/remote customer demonstrations and tradeshow events
- Responsible for the operational and technical integrity of both the demo and training experience and offer effective solutions for areas of improvement in-house and online
- Set up demo equipment, assist with set-up and prepare/test gear prior to demos
- Provide insights on industry trends and customer feedback to the Sales and Marketing Product Management (MPM) teams
- Maintain above average knowledge base and skill set in the functionality and demonstration of all system features for Ross Solutions
- Develop demonstration techniques, methods and materials for use by other demo staff
Training
- Conduct on-site, off-site and online/remote customer training
- Deliver internal training for Ross staff
- Maintain training equipment and assist with setup, preparation, and testing gear prior to training sessions
- Assist in the development of customer training methods, materials and techniques
- Provide feedback to Product Managers regarding product operation, features, and roadmap
- Participate in the review process for upcoming software feature lists
- Champion customer needs, notably operational features, roll-out, training methods and future feature requirements
What We're Looking For:
- Educational Background: A diploma or degree, with at least 3 years of hands-on training experience.
- Communication & Presentation Skills: Exceptional verbal and written communication skills, with the ability to present complex ideas clearly and confidently to a variety of audiences.
- Industry Knowledge: Strong understanding of graphic design, production, and customer needs, and applications.
- Experience in Live Production: Proven experience working with production workflows for live events. . Knowledge of use of Ross Video products and workflows is a plus.
- Technical Expertise: Knowledge of Virtual Solutions and Broadcast Camera Motion Control Systems is a valuable asset.
- Eagerness to Learn: A willingness to learn how to demonstrate and train others on Ross products and solutions, with a strong interest in technology.
- Organized & Detail-Oriented: Highly organized with a sharp attention to detail, ensuring smooth execution of demos and training sessions.
- Problem-Solving Skills: Strong analytical and troubleshooting abilities, with the capacity to resolve issues efficiently under pressure.
- Adaptability: Ability to thrive in fast-paced environments and adjust to changing demands and priorities.
- Ready to Travel for Work: A valid passport and the willingness to travel internationally to customer sites, major tradeshows, and events as needed, with up to 50% travel required.
If you're ready to make an impact, drive innovation, and work with a talented, global team, this is the perfect role for you!
Apply now: Click the URL below to take the next step in your career. https://us242.dayforcehcm.com/CandidatePortal/en-US/rossvideo/Posting/View/7430source=LinkedIn
