Deputy Restaurant Manager

Job Summary:

The Deputy Restaurant Manager ensures the restaurant operates efficiently and profitably while

maintaining high standards in customer service, quality, and cleanliness.

Key Responsibilities:

A. Customer Service:

. Deliver 101% customer satisfaction through fast, friendly service.

. Address customer complaints promptly.

. Conduct customer feedback evaluations weekly.

B. Quality Management:

. Ensure compliance with CHAMPS Standards.

. Perform hourly temperature checks and manage inventory to reduce waste.

C. Team Management:

. Recruit and train team members.

. Conduct shift briefings and ensure productivity.

. Plan and develop team members for future roles.

D. Sales and Profitability:

. Analyze P&L and manage labor costs.

. Order inventory and manage delivery operations.

. Develop and execute sales promotion incentives.

E. Operational Excellence:

. Maintain cleanliness and security standards.

. Handle financial transactions securely.

Qualifications:

. Strong leadership, interpersonal, and communication skills.

. Basic computer skills for POS systems.

. Proficiency in English and the local language.

. Physical ability to handle restaurant tasks and environments.

Skills

. Strong leadership

. Passionate in Sales Building

. Good written and verbal communications

. Ability to handle multiple tasks

. Can work under pressure in a fast-paced environmen