JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Design & Construction Operations Senior Coordinator - APAC
Role Purpose
As part of the Global Design & Construction Operations team, the Global D&C Operations Senior Coordinator will support Operations Global and Regional Initiatives and activities, including taking ownership of delivering key BAU activities, and global/regional focused initiatives (Operational Goals, Global Initiatives, tasks). Manages performance of direct reports and supports relationship with key Stakeholders.
This Global D&C Operations Senior Coordinator will focus on ensuring the integration of Global Goals and BAU Initiatives in regions. Driving digital transformation by overseeing digital initiatives, managing business intelligence (BI) processes, and coordinating data-driven decision-making processes. Supporting regional POCs on the creation of charts, reports or templates with technology tools for Process Management, Capital Controllership or Performance functions ensuring the consistency of them across functions.
D&C Operations Team Mission
Global D&C Operations shall empower and enable regional D&C delivery teams. We enhance D&C related decision making, in collaboration with business units within D&C, GREF and FinOps. We strive for global consistency, stakeholder alignment and standardization across the regional teams. We find the right balance between simplification and risk management
What this job involves/ Responsibilities
Global D&C Operations Senior Coordinator will deploy and coordinate the following functions:
Work closely with DART team to develop and implement digital strategies aligned with business goals and objectives. Drive analysis, definition and implementation of operational improvement processes, tools and templates for Global initiatives. Coordinate BI processes, including data collection, analysis, and reporting.
Support Global initiatives from initiation to successful implementation, in order to improve the project delivery teams, by improving delivery times, site quality and data reliability, demonstrating Customer Obsession and Insist on the Highest Standards.
Contribute by providing data analysis, continuous improvement recommendations, and project management support to new and existing global initiatives that drive positive change and increase efficiency in the delivery of a worldwide portfolio.
Facilitate clear and efficient communication channels to ensure seamless information sharing and coordination among team members worldwide, ensuring the transfer of best practices, industry knowledge, and skills within the global team.
Act as a change agent, assisting in driving adoption and acceptance of new tools, solutions, and initiatives. Communicate the benefits, provide training, address concerns, and monitor the progress of change initiatives.
Ensure that all initiatives/activities documentation is complete and accurate according to companys requirements and procedures (SOP´s) during the different implementation phases.
Support on regional workshops: Ensure client. Understand in scope of services as per global contract and service delivery model. Help client understand the implementation methodology: what are we implementing, when and how (phases and deliverables).
Coordinate with Regional Teams to implement Global tools and Solutions.
Develop, maintain and improve reporting tools to justify status (Compliance Report) for SLAs, KPIs, Global Initiatives or other supporting Project teams in the application and compliance.
Support on the SOPs implementation, potential changes or improvements in the application.
Liaison with JLLs other client account teams to gather best practice and cost benchmark data.
Global D&C Operations Senior Coordinator Technological functions:
Core data processing & oversight responding to requests and queries relating to new and existing data;
Global and multi-regional data reporting and analytics; maintain / improve / automate exiting reports;
Support continuous improvement initiatives and master data governance;
Undertake analysis of outputs and prepare detailed reports, both periodically and ad-hoc at regional and global level;
Gather and analyze global benchmarking data to help strategic decisions based on costs and benefits;
Development, programming, documentation, maintenance and improvement of the tools, dashboards, spreadsheets and Clarizen used by the Design and Construction team globally.
Ensure that data received is harvested and incorporated into systems, in order to drive the mechanics behind the systems for Earned Value and world class cost reporting;
Develop historic trend analysis, tools and processes for accurate cashflow forecasting;
Collation and tracking of both YTD program and project-specific KPI performance data;
Sound like you To apply you need to have:
Experience
Educated to degree level in Architecture, Civil Engineer or Industrial Engineer discipline such as Bachelors of Science in Information Technology and/or Real Estate. Master in Data Science, Big Data and Business Analytics is a plus;
Minimum of 3 years´ experience of working for a consultant or general contractor, preferably in multi-cultural corporate environment in a similar role;
Experience working in a complex multidisciplinary team of stakeholders across region;
Proficiency in data analysis and visualization using tools such as Adaptive Work, Tableau, Power BI or Smartsheet.
Desirable Program Management Organization and International Fit out experience;
Skills
Strong analytical, communication (both written and verbal), facilitation and presentation skills; understanding of business intelligence concepts and methodologies.
Proficiency with Microsoft Office Suite, including Word, Excel, and Power Point;
Good planning and organizational skills, including multitasking, time-management, and handle a high-pressure working environment;
Excellent analytical and problem-solving skills, with the ability to translate data into actionable insights;
Able to work with a team and independently, have experience in working with remote teams and stakeholders;
Have strong interpersonal skills with the ability to interact with project teams in-house and external;
Candidate must demonstrate personal impact and gravitas, with high velocity & speed of response and a proactive;
Positive, solution-oriented communications and a willingness to take responsibility;
Every day is different, and in all these activities, wed encourage you to show your ingenuity.
Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.
We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments. We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support program to assist parents during the early months and years of parenthood.
What you can expect from us
Youll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Well offer you a competitive salary and benefits package.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Apply today!
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
