Deskside Technician

• Provide support to end users by addressing their technical concerns and inquiries.
• Assist with operating system migrations and offer related technical support.
• Diagnose and resolve hardware and software issues, ensuring efficient troubleshooting.
• Take responsibility for resolving all problems related to a defined list of end-user equipment and software.
• Install and configure software applications as required.
• Ensure accurate and timely documentation in the IT Service Management (ITSM) tool.
• Resolve and close assigned incidents, prioritizing ticket resolution within established Service Level Agreements (SLAs).
• Adjust and synchronize application settings to align with environmental requirements.
• Handle the relocation and setup of computer devices and peripherals.
• Configure user profiles for various applications as needed.
• Provide proactive updates and follow-ups to end users on the status of their issues.
• Offer guidance to end users on completing specific tasks related to their technical needs.
• Perform additional tasks and responsibilities as assigned.

To apply, please visit www.gmprecruit.com and search for Job Reference:24987

To learn more about this opportunity, please contact Gia Grace at

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973