Desktop Engineer (East, up to $3200)

. MNC

. 12 months contract, subject to renewal

. Location: East

. Salary: up to $3200 + OT + Standby allowance + completion bonus

Essential Responsibilities:

. Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.

. Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.

. Provide technical assistance for operating systems, applications, and other software tools.

Hardware and Software Installation:

. Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.

. Install and configure operating systems, software applications, and updates.

. Set up and configure network printers and other peripherals.

System Maintenance and Monitoring:

. Perform routine maintenance tasks such as system updates, patches, and antivirus scans.

. Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.

. Manage user accounts, permissions, and access levels as per company policies.

Documentation and Reporting:

. Maintain accurate records of hardware inventory, software licenses, and configurations.

. Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.

. Generate reports on system performance, incidents, and resolutions for management review.

Collaboration and Training:

. Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.

. Provide training and guidance to end-users on basic IT operations, software usage, and best practices.

. Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

Qualifications/Requirements:

. Nitec / Diploma Information Technology, or related field (or equivalent work experience)

. Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.

. Minimum 2 to 3 years of relevant working experience.

. Good Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).

. Good Knowledge of hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.

. Good understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to [Confidential Information]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel: 6950 9748

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376