Job description- Minimum 3 years of experience in desktop end user IT Support
End user IT Support- Serve as the primary point of contact for escalated service recovery issues and complex problem resolution.
Develop and maintain SOPs and documentation.
- Collaborate with other IT teams and stakeholders to ensure seamless integration and alignment of support services with overall IT strategies and initiatives.
Monitor and report on Service Level Agreement related to desktop support service levels, team productivity, and customer satisfaction
Interested candidates send the CV to [Confidential Information]
Job Type: Full-time
Pay: $3,- 00 - $3,990.00 per month
Benefits: - Professional development
Schedule: Monday to Friday
Supplemental Pay:
Experience:
- Desktop support End user: 3 years (Preferred)
Work Location: In person
