Desktop Engineer

Key Responsibilities:

• Provide remote and on-site technical support for operations staff and customers.
• Diagnose and resolve hardware, software, and network issues.
• Perform maintenance and support for electronic technologies and software application deployments.
• Collaborate with team members to isolate and resolve technical problems effectively.
• Maintain clear communication with senior executives and provide status updates on technical issues.
• Document support processes and resolutions for future reference.
• Ensure a pleasant and professional demeanor when interacting with all stakeholders.

Qualifications:

• Minimum of 2 years of hands-on IT desktop support experience.
• Strong troubleshooting skills in hardware, software, and networking.
• Excellent communication skills, with the ability to interact effectively with senior executives and diverse teams.
• Ability to work independently and as part of a collaborative team.
• Pleasant disposition and a customer-focused mindset.