Desktop Engineer

Job Role:-

(a) Image build management

(b) Administration and configuration

(c) End-user account management

(d) End-user device hardening and lockdown

(e) Trouble-shooting and problem resolution and

(f) End-user briefings & awareness service.

Shall minimally support the following types of DESKTOP:

(a) Desktops

(b) Notebooks

(c) Mobile Devices (e.g. iPad, iPhone or equivalent)

(d) Video Conferencing Devices

(e) IP Telephones

(f) Printers, including multi-function devices (i.e. printers, scanners and fax devices) and

(g) Other peripherals (e.g. external hard drives, mouse, smart-card readers, monitors, docking stations).

Shall minimally support the following operating systems:

. Windows 7 and later versions of Windows

. Apple iOS 9.x or later versions and

. Android OS 5.x or later versions.

Minimum Requirement:

L1 Support Requirement

(a) Minimum one (1) year of DESKTOP Support, ICT End User Computing or Service Desk Agent experience

(b) Ability to perform the daily DESKTOP Support operations with minimum supervision

(c) Possess technical skills in supporting existing and new computing devices such as desktops,notebooks and mobile devices

(d) Possess knowledge in IT networking and LAN to troubleshoot computer problems and

(e) Possess at least one (1) of the following certifications:

. Microsoft Certified Solution Associate (MCSA) Win7/Win8 or equivalent

. (ii) Microsoft Certified Technology Specialist (MCTS) in any discipline or equivalent or

. (iii) CompTIA A+ 220-801/ 220-802, CompTIA PDI+ or equivalent.

L2 Support Requirement

(a) Minimum three (3) years of DESKTOP Support, ICT End User Computing or Service Desk Agent

experience with networking and system administration background

(b) Ability to resolve incident escalated by Level 1 DESKTOP Support Engineers in confirming the

validity of the problem and seeking and researching for known solutions related to these more complex issues and

(c) Possess at least one (1) of the following certification:

. Microsoft Certified Technology Specialist (MCTS) in Windows Client or equivalent

. (ii) Microsoft Certified Solution Expert (MCSE) in one or more of the following: Desktop Infrastructure, Server Infrastructure, Communication or equivalent or

. (iii) CompTIA A+ 220-801/ 220-802, CompTIA PDI+ or equivalent.