- (Optional)Perform hardware rework and soldering tasks on PC laptop components, including circuit boards, connectors, and other hardware elements.
- Bachelor's degree in EE/Computer science degree
- 4-5 Years of experience
- Diagnose PC issues, troubleshoot problems, and implement effective solutions to ensure the functionality and reliability of PC laptops.
- Conduct repairs, replacements, and upgrades on various hardware components such as motherboards, processors, memory modules, and storage drives.
- Support system Engineering team for field issue reproduction and validation.
- Troubleshooting of reported issues, including general triage & debug
- Coordination with key stakeholders from development teams, architects and test engineers for resolution of open issues
- Work with architects on new proof-of-concept feature setup and validation execution.
- Collection and analysis of debug logs, analyzer logs including Logic Analyzer, USB Analyzer, PD Analyzer, and DP Aux Analyzer
- Provide weekly status reports for reported issues and progress and validation progress report for proof-Of-Concepts features to distribute to relevant stakeholders.
- Complete all test requests on time or communicate revised schedule if necessary.
- Submit all bugs into tracking tool and be able to accurately classify severity level.
- Capable of performing ad-hoc testing on any new software or hardware components and help develop test plans for these components.
- Ability to work on multiple projects or tasks and complete on schedule.
- Provide periodic updates to team lead with status of component qualification status.
- Provide feedback to test leads on modifications or improvements needed to test plans and/or test requests.
- Build, maintain and upgrade testing systems based on testing requirements.
- Understand and utilize all software tools that are required such as bug tracking tools, databases, etc. Knowledge of PC hardware and software
- Able to work independently with minimal instructions.
- Excellent analytical and problem-solving skills.
- Experience working well with partners, internal and external.
- Excellent written and verbal communication skills, Collaboration and communication skills
- PC related knowledge
- Tester experience
- Experienced with Windows OS & Driver Installation.
- Experienced with Windows ADK or OPK is a plus.
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