Outsourced Roaming/Onsite positions.
5-day work week / w CPF / w Leave Entitlement / w Performance Bonus.
Duration: Renewal contract with benefit (AL, MC, Medical claim) & perm role.
Responsibilities:
Maintenance of IT peripherals including backup & recovery.
Set-up, installation, re-installation, or migration of IT peripherals.
Relocation of IT peripherals within premises.
Provide onsite support at the client's premise, remote support by phone & email, and standby support. Handling client's/ end-users IT related requests.
Troubleshoot hardware & software issues.
Users profile administration.
Interface with other IT maintenance vendors for problem reporting. Place a service call and follow up until the problem has been resolved.
Installation and configuration of software according to customer standard.
Requirement:
Minimum ITE / Diploma in IT or equivalent.
At least 1-2 year(s) of working experience in IT field.
User support experience is preferred.
Basic networking support & support in the OS platform.
Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative.
Able to work under pressure and in a fast-paced environment.
Others:
This might subject to the clients office working hours.
Possible of OT depending on projects.
