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To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to achieve customer expectation.
Polite and professional in handling all calls, email queries and requests.
Log all reported incidents using the incident ticketing tool.
Provide first level support to troubleshoot and resolve technical issues.
Accurate assessment / resolution of problems.
Regular updates for follow up actions & incident status.
Escalate of incidents to appropriate second level support in accordance to escalation matrix as per work instructions.
Diploma and Degree in Information Technology or minimum 1 year IT Desktop support experience serving government agencies preferred. Strong computer skills and the ability to trouble shoot and diagnose the root cause for first line resolution or further escalation to the correct support team for resolution within the stipulated SLA.
School Certificate / N or O-Level, Diploma
Role:IT Executive
Industry:Computer
Function:IT- Hardware/Telecom/Technical Staff/Support
Job Type:Contract Job
Date Posted: 06/08/2024
Job ID: 87672999
Matrix Process Automation is run by a strong multinational leadership team with many decades of combined technical and domain experience in process automation and IT services. Matrix is proud to have industry leading experts as part of the leadership team thereby helping our clients with impeccable service and consulting experience to transform their business functions and add value to their business. With our rapid growth, adaptability, innovation, and technological advancements the team aims to rise sky-high in the years to come and facilitate our clients with innovative solutions.
