Digital Product Executive

Job Summary

We are seeking a DigitalProductExecutive to assist in supporting our client's digital channels, within banking and financial services industry.

Mandatory Skill-set

• Degree/Diploma in Information Technology, Finance, Business, or any related field;
• Has 1-2 years of experience in managing digital channel services, with a demonstrated ability to oversee operational processes and ensure seamless service delivery;
• Good understanding of incident response handling, including the ability to identify, escalate, and manage incidents in a timely and efficient manner;
• Proven experience in liaising with stakeholders and cross-functional teams, ensuring clear communication, collaboration, and alignment across departments.
• Exceptional attention to detail, enabling accurate tracking, reporting, and resolution of issues;
• Strong interpersonal and communication skills, facilitating effective interactions with stakeholders.

Desired Skill-set

• Experience in working at banking/insurance/financial sector.

Responsibilities

• Provide investigation support by tracking and monitoring customer issues escalated from front-line teams;
• Ensure timely resolution of reported issues, escalating and communicating any critical matters to stakeholders as needed;
• Collaborate closely with front-office and technology teams to provide detailed customer issue information, assisting in timely investigation, impact assessment, resolution, and root cause analysis;
• Initiate periodic meetings with technology andproductpartners to review and follow up on all open production tickets related to digital channel services;
• Work with cross-functional technology andproductteams to accelerate the resolution of complex issues;
• Partner with journey owners to address and resolve identified gaps in the customer journey.

Should you be interested in this career opportunity, please send in your updated resume to [Confidential Information] at the earliest.

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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.