Act as the subject matter expert for Facilities Management (FM), Soft Services, processes, and best practices in the APAC region, and additional support globally.
Collaborate with multiple teams to provide consultation and guidance on FM strategies, standards, and operational excellence.
Stay updated with industry trends, regulations, and emerging technologies in FM to identify opportunities for improvement and innovation.
Analyze current FM practices and develop recommendations for enhancing efficiency, cost optimization, and sustainability.
Provide thought leadership and support in the development and implementation of standardized FM processes, policies, and procedures.
Serve as a key point of contact for APAC region stakeholders, including clients, vendors, and internal teams, ensuring effective communications and resolution of FM-related issues.
Collaborate with cross-functional teams to support business development efforts by contributing FM expertise to proposals, RFPs/RFQs, renewals, and client presentations.
Assist in training and mentoring junior FM professionals by conducting workshops, seminars, and knowledge-sharing sessions.
Participate in industry events, conferences, and forums to represent the company and stay updated on market insights and competitor activities.
Act as a liaison between regional FM teams and global FM leadership, identifying areas of alignment and driving consistency in service delivery across the APAC region.
Experience Management
Works collaboratively with account teams and clients to understand their overall IFM goals and objectives and creates comprehensive strategies that enhance employee engagement to increase productivity and attract and retain talent
Develops proposals and solutions that drive results for our clients and JLL
Builds meaningful, lasting relationships with the JLL team and our clients to promote confidence, innovation, and best practices
Leads internal/external meetings, client workshops, and visioning sessions
Acts as a resource and subject matter expert to our client, sharing industry expertise, best practices, and thought leadership
Perpetuate a culture of hospitality by developing and delivering training programs that empower the team to deliver exceptional experiences for our client's employees and guests
Business Development
Work with other platform resources to identify account opportunities
Quickly gathers client requirements and develops comprehensive proposals with clear, articulate, and winning value propositions for presentation to existing clients
Maintains a thorough knowledge of the competitive environment and articulates JLL's value proposition
Participate in client workshops and solution sessions as needed
Qualifications
Bachelor's degree
10+ years prior experience in Soft Services, Facility Management or Operations, and/or knowledge of commercial real estate or hospitality industry, preferred
Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced, heavily matrixed environment
Self-directed with a high energy level, track record of initiative, integrity, and sound judgment
Ability to present in front of many different types of clients and flexibility with presentation style
Highly collaborative approach to business with strong interpersonal skills and the ability to influence others
Ability to gather data, assess situations and quickly develop solutions with a strong analytical/financial aptitude
Excellent verbal and written communication skills with the ability to communicate in a clear, concise, professional manner
Demonstrated ability to achieve results through team members, in a heavily matrixed organization, without direct management responsibility
Proficient skills in Microsoft Office (Excel, Word, PowerPoint, Teams, and Outlook).
