Job Description
The Director of IT is responsible for the supervision and handling of day-to-day IT operations. The Director of IT ensures that timely IT support is rendered to all departments, especially in areas with guest contacts. He/she will be responsible for the administration of the inventory of all equipment, software and software licenses.
Primary Responsibilities
Hotel IT Operations and Infrastructure; Including but not limited to
Oversee hotel IT Services team from managerial aspects and provide guidance to ensure all technology based questions can be answered promptly.
Evaluate, recommend, plan and implement IT related projects for the Hotel.
Lead the overall IT Department and Business units in all aspects.
Oversee all guest-facing technologies in the hotel and ensure reliable product performance, innovative service offerings, and deliver personalized and efficient support for the same.
Manage the day to day operations and scheduling of IT colleagues.
Ensure that the team consistently provides a high level of operational stability for property based technology, and high levels of service and support to colleagues and guests.
Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
Ensure that Accor Technology Policies and Procedures are carried out, according to Accor Focus Guide and The Finance & Accounting Policy Manual and as outlined in the Systems Manager user Guide.
Provide technical expertise and project management for all technology projects.
Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
Attend operational meetings as required.
Effectively communicates technology related plans, actions and decisions with the hotel team.
Contribute to Technology Services knowledge base.
Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
Be fiscally responsible by adhering to set budgetary guidelines.
Provide point of escalation support to Accor team.
Perform regular systems health check and capacities studies to ensure optimum performance of servers and network.
Manage system changes with appropriate support staff to ensure uninterrupted services.
Maintain inventory of all equipment, software and software licenses (not limit to computers and laptops).
Includes IT Data Protection, Data back-up, PCI compliance and security according to Accor Policy and Procedures.
Maintenance contracts are reviewed and put in place for IT systems.
IT Capital and Operational Expenditure planning (Budgeting, Forecasting and Accruals).
Conduct PCI training.
Ensure users are aware of Support processes, Corporate Help Desk.
On-site technical resource during business hour:
- 30am 6.15pm Monday Friday
Required onsite support over special events to be planned accordingly
Attend operational meetings daily 9.00am
Team Management
Interview, select and recruit direct reports.
Identify and develop team members with potential
Conduct performance review with the team.
Constantly monitor team members appearance, attitude and degree of professionalism.
Prepare detailed induction programs for new colleagues.
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
Other Responsibilities
Be aware of the hotel fire & life safety/emergency procedure.
Attend all briefings, meetings and trainings as assigned by management.
Maintain a high standard of personal appearance and hygiene at all times.
Perform other reasonable duties assigned by the Management.
Qualifications
Candidate Profile
Knowledge and Experience
Diploma in Information Technology
Minimum 4 years of relevant experience with at least 1 year in a similar capacity
Good reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint
Knowledge of Windows Operating System
Competencies
Good communication skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Well-presented and professionally groomed at all times
Additional Information
Benefits of Joining Raffles Hotel Singapore
5-day Work Week.
Duty Meals are provided.
Colleagues Discount and/or Preferential Room Rates at worldwide Accor Hotels.
Flexible Benefit Dental/Optical/Vacation Expenses/Childrens Education.
Medical and Wellness Benefit.
Comprehensive Insurance Coverage.
Local/Overseas Career Development & Growth Opportunities.
Holistic Learning and Development Opportunities.
