Job Summary
Role
The purpose of this role is to support completion of bank's commitment to deliver on its external commitments of $500M+ gross savings and CIR of 60% by 2024 through WRB Productivity Programme. From 2024 onwards, with the establishment of bank wide Fit-for-Growth (FFG) Programme, he/she will partner with relevant initiative leads in executing FFG initiatives within WRB to deliver $75M target by 2026. In addition, the role will lead, support, and/or develop best-in-class Productivity centre of excellence and culture in WRB.
Strategy
- Support completion of delivery of $500M+ gross saves through 4 strategic pillars by 2024, and execute WRB FFG programme
- Drive Digital First Onboarding & Servicing across self-serve and staff-assisted journeys, through e2e eliminate, simplify, then digitise
- Continue strong partnership with technology and operations in driving simplification, improve scalability, and identify efficiency opportunities
- Partner with Management team/HR to drive organisational health interventions and opportunities in short and medium/longer term through relevant targets/organisational health metrics
Business
Design, Lead, and Implement Productivity CoE
Control Tower and Standards
- Establish Productivity/WRB FFG control tower with a target to have Productivity/WRB FFG aspiration-setting and overall governance for delivery of this aspiration.
- Performance management monitoring and cadence with single source of truth system for Productivity/WRB FFG initiative definition and tracking.
- Review and help define Productivity/WRB FFG aspiration by workstream/ business area.
- Work with business and functional leaders to develop, define and track consistent Productivity/WRB FFG metrics, and make sure these are aligned with internal and external benchmarks.
- Define and maintain a consistent set of methodologies for initiative impact valuation and tracking.
Key Responsibilities
High impact opportunities
- Provide/help source subject matter expertise in select high opportunity areas (e.g., Branch network optimization, Portfolio Review, call centre, transaction migration), including external benchmarking and expertise.
- Oversee execution and ensure impact delivery.
Productivity/WRB FFG in Performance Management
- Be Productivity/WRB FFG champion for CP process by working with Finance and Business / Functional leaders to define a consistent set of methodologies to embed Productivity/WRB FFG into planning and performance management.
- Provide input into Corporate Plan and MBR processes to ensure that WRB Productivity/WRB FFG /FFG aspirations are fully reflected and acted upon.
Culture and Communications
- Create and run a Productivity/WRB FFG narrative that goes above and beyond cost-cutting.
- Work with HR and Communications for execution of communication and change.
- Define and champion cultural behaviours to promote Productivity/WRB FFG .
- Provide input into performance ratings across the network for people delivering this initiative.
Processes
- Improve Productivity/WRB FFG and efficiency by driving standardisation agenda.
- Collaborate with relevant transformation teams across the banks in co-creating Productivity/WRB FFG transformation ideas and initiatives including redesigning of digital first client journeys.
- Radical rethink of our current business / operating models to identify Productivity/WRB FFG opportunities.
People & Talent
- Lead through example and build the appropriate culture and values.
- Set appropriate tone and expectations within the team and work in collaboration with risk and control partners.
- Build talent bench-strength and allow current team to have cross-functional exposures.
- Partner with HR and Corporate Affairs to drive a communication strategy that embeds the culture.
- Embed Productivity/WRB FFG as part of our DNA for sustainable and continuous improvement.
Risk Management
- Identify and work with relevant stakeholders in mitigating delivery risk to the Productivity/WRB FFG Programme, timely escalation if delivery risks persists
- Assess and address operational risk impact as a result of Productivity/WRB FFG transformation with relevant process and risk owners
Skills And Experience
Governance
- Establish cadence to deliver agenda with set up of steering committees and programme meetings.
- Agree on targets where applicable.
- Working with Finance, to agree on Productivity/WRB FFG definitions and ensuring the initiatives meet those approved definitions.
- Set up tracking mechanism across workstreams, track progress and highlight issues & risks.
- Provide active feedback to various workstreams and act as an un-blocker to ensure we are always on track to deliver the committed efficiencies.
- Drive the use of existing infrastructure / build new infrastructure to improve end to end processes around Productivity/WRB FFG reporting and insight.
- Ensure the business case is clearly understood and track execution to ensure 100% delivery of expected benefits.
- Performance management monitoring and cadence with single source of truth system for Productivity/WRB FFG initiative definition and tracking.
- Work with business and functional leaders to develop, define and track consistent Productivity/WRB FFG metrics, and make sure these are aligned with internal and external benchmarks.
- Define and maintain a consistent set of methodologies for initiative impact valuation and tracking.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
- CFO, WRB
- Cluster Heads, WRB
- Global Head, Personal Banking and CCPL
- Global Head, WS, Deposits, Mortgages and Payments
- Global Head, Affluent Clients
- Global Head, Digital WRB
- Country Heads, WRB
- COO, WRB
- CIO, WRB
- Legal and Compliance, WRB
- GIA
- FFG Control Tower
Our Ideal Candidate
- Bachelors degree in Business or equivalent
- Relevant Agile Certification (Product Owner, Scum Master, etc)
- 10 years experience in project transformation
Role Specific Technical Competencies
- Strategy and Business Model
- Market Knowledge
- Agile best-practice
- Project Management
- Channel Strategy
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
