Distribution and Order Management Specialist

Requirements:

• Proven experience (at least 5 years) in distribution, order management, pipeline and inventory forecasting, or a related operational role working with ERP systems.
• Exposure to handling pharma products is an advantage.
• Strong communication and interpersonal skills, and independent work attitude
• Proficiency in ERPs, LIMS, Order Management System, Microsoft Office, and CRM systems. (Proficiency in iScala is an advantage).
• Diploma or similar in Business Administration, Supply Chain Management, or a related field are appreciated but not a must.

Responsibilities:

• Proactively communicate with distributors to gather accurate and timely sales forecasts and build strong relationships to ensure a collaborative and efficient order process.
• Validate sales forecasts against historical data, market trends, and business objectives and prepare regular reports.
• Handle planned and urgent/unplanned orders from distributors, ensuring prompt order processing and fulfilment.
• Coordinate with internal departments, including production and logistics, to meet delivery deadlines for planned and urgent orders.
• Maintain accurate and up-to-date records of all orders, communications, and related documentation.
• Identify opportunities for streamlining the forecast submission, validation, and order management processes.
• Provide exceptional customer service by promptly addressing distributor inquiries, order status updates, and product-related questions.
• Manage and update customer relationship management (CRM) systems.
• Oversee and manage other logistics matters in the office, including shipping, receiving, and tracking inventory to ensure efficient day-to-day operations.
• Act as a primary point of contact between the GM and internal/external stakeholders.