Client Engagement and Service Operations
- Operationalise engagement strategies through various outreach modalities and ensure optimal deployment of volunteers - Silver Generation Ambassadors (SGAs)
- Sense needs and identify older adults who require additional care and support and to coach SGAs on the same
- Consolidate feedback from older adults and partners to track fulfilment, identify and analyse needs in the community
- Ensure that stipulated performance standards, such as approval timelines and outreach targets and, care and support outcomes are met
- Execute operation validation as required to ensure that processes are adhered to and engagement quality and outcomes are maintained
- Coordinate active ageing programmes and functional screenings with community partners and government agencies to ensure events are held smoothly and divisional KPIs are met
Volunteer Management
- Supervise and motivate a team of SGAs to engage older adults through house visits & community events to attain the relevant desired outcomes
- Recruit, train and retain SGAs and guide them to meet the stipulated performance standards
Care Coordination and Community Engagement
- Coordinate care and support needs and referrals across the relevant agencies and community partners in a seamless manner
- Build relationship with local community stakeholders and partners (such as Regional Health Systems) to identify opportunities for collaboration that are in line with divisional work-plan
- Organise and support local community pilots, including review and evaluation to achieve better social-health outcomes for older adults
- Support community partners in the implementation of the AAC Centre model and other initiatives
Job Requirement:
- Degree in any discipline, healthcare, social work or counselling related field will be an advantage
- At least 2 years of relevant experience, preferably with experience in healthcare, social services or community engagement. Candidates with no relevant experience may apply too.
- Passion in communication or outreach work on public policies
- Strong ability to mobilise people into action
- Good people and communication skills
- Dependable and good problem solving skills
- Ability to work in fast-paced and dynamic work environment
- Able to work after office hours when required
- Only Singaporeans
