Duty Manager

Duty Manager

Salary Range:

Junior Position: $3,200 - $3,600

Senior Position: $3,700 - $4,200

Working days: 5 days work week

Working hours - 44 hours

Rotating Shift: 3 shifts

Working Location: Sentosa or Chinatown

Responsibilities:

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services
• Monitor staff members conduct and job performance. Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs arrival
• Check the Logbook, issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department
• Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies
• Train all reception staff members, include planning, organizing and conducting on-the-job training
• Conduct spot checks on outlets in the absence of the Outlet Manager
• Monitor room inventory closely to maximize room utilization and generate higher revenue
• Collaborate with Sales to optimize revenue and occupancy from group allotments
• Responsible for evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to: Email [Confidential Information] or call your Friendly Consultant, Hanny Nurdjaja (Reg. No: R21101563), at 6590 9929 or WhatsApp 9187 7866 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Availability to commence work

We regret only short-listed candidate will be notified. All applications will be treated with the strictest confidence.

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Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

YOUR SUCCESS IS OUR ACHIEVEMENT!