About FWD Group
FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWDs customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.
For more information, please visit www.fwd.com
In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient.
If you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.
PURPOSE
The Applications Manager is responsible for overseeing the planning, solutioning and implementation of Microsoft Dynamics 365 CRM on-premise solutions. This role ensures that the application architecture aligns with business goals and technology strategy, driving seamless integration, scalability, and optimal performance. The Applications Manager will work closely with cross-functional teams, manage vendor relationships and work closely with stakeholders to deliver solutions that enhance business processes, improve user experience, and support the organizations operational objectives.
KEY ACCOUNTABILITIES
Aware of D365 CRM latest product features in order to improve existing user processes and usage in CRM
Analyse current use case & business requirement and propose optimal solution to business users
Collaborate with other technical teams on new change technical solutioning, system integrations and issue resolution
Develop and maintain technical and functional documentation adhering to organization policies and standards
Develop and implement D365 CRM application with customized solutions, custom workflows/batch jobs and API integrations
Communicate effectively with all stakeholders on technical delivery and system maintenance/upgrade
Deploy changes and patches/upgrades for D365 CRM on-premise application
Follow organization policies, change management process and release/project schedule for delivery of all development work
Lead and manage CRM developer to provide technical guidance and decision on D365 CRM customization & configuration
Support other cloud-based applications by working with external teams on enhancement & issue resolution
QUALIFICATIONS / EXPERIENCE
At least 8 years of proven experience in MS Dynamics 365 CRM on-premise implementation of customization & configuration
Good experience with waterfall methodology and best practises
Experience in call centre solution implementation is an advantage
KNOWLEDGE, SKILLS & ABILITY
Strong understanding of D365 CRM data structure and architecture
Good interpersonal and communication skills, both verbal and written
Excellent analytical skills to drive system design & solution that is optimal for business use
Strong experience on the following technical skills:
C#
.Net
Microsoft SQL
HTML
XML
JavaScript
API Web Services
SSRS Reporting
