E-Commerce & Fulfillment Executive

About Alchemist

Alchemist is a coffee concept committed to making quality coffee accessible to all in a simple, no-frills approach. Embodying its core values as a homegrown business with a growing presence in Singapore.

• We are now looking for an E-Commerce & Fulfillment Executive to join our Production Team.

Manage online sales platforms and oversee the entire order fulfillment process, ensuring efficient handling, packaging, and shipping of products. They collaborate with various departments to optimize inventory management, track sales performance, and enhance the customer experience through timely delivery and service improvements.

What youll do:

• Oversee the packing and shipping process to ensure timely and accurate delivery of orders, including import and export

Coordinate with third-party shipping carriers and manage shipping issues or delays

• Printing in-house coffee bean bag labels and packing of goods

Upkeep and keep track of packing and collateral stock level

• Communicate among different department

Handle customer orders, process returns, and manage exchanges or service recovery

• Response to customer inquiries via email, addressing any issues or questions about products, orders and shippings

Create, update, and manage product listings on e-commerce platforms, including uploading images, product descriptions, and setting prices

• Monitor and manage inventory level to ensure products are in stock and record as needed

Manage online subscriptions, update latest offering

• Maintain accurate records of transactions, customer interactions, and inventory

Provide general support to the production team, including scheduling and correspondence

• Cleanliness within the workspace environment

Any other ad-hoc duties as assigned

What were looking for:

• Holding a diploma or bachelors degree in Business, Marketing, or a related field

At least 1 year experience in e-commerce platforms and fulfillment operations

• Proficiency in Microsoft, G-Suite, Social Media, Shopify, Shippit

Strong understanding of inventory management systems

• Ability to collaborate effectively with cross-functional teams

Strong organizational and multi-tasking abilities

• Willingness to adapt to changing market conditions and business needs

Whats in for you:

• A team with easy and open communication regardless of hierarchy, so you can be comfortable sharing your ideas freely

Casual dressing in an office setting

• Quality coffee guaranteed for caffeine addicts

Job Types: Full-time, Permanent

Pay: $2,

• 00 - $3,200.00 per month
  
  Benefits:
• Dental insurance

Employee discount

• Health insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

Experience:

• E-Commerce: 1 year (Required)

Order fulfillment: 1 year (Required)

Work Location: In person

Expected Start Date: 05/08/2024