Work with project team members to implement and deliver projects
Assist Project Manager in various aspects of project implementation, including System design, risks identification and mitigation, ICIT.
Responsible for systems configurations, troubleshooting errors/problems, monitoring and/or testing systems performance
Proactively provide solutions to prevent problems from occurring and reactively provide solutions to resolve technical issues that arise
Engage with external partners and users
Gather business and/or application requirements so as to plan, design, install, test and implement systems that meet commitments with our customers
Monitor and measure the performance and availability of systems proactively implement corrective actions identified to improve performance and service level availability
Respond promptly to incident, perform root cause analysis and provide temporary or permanent resolution of incidents. Provide timely incident status updates to relevant parties
Implement service continuity measures, i.e., backup/restore procedures and disaster recovery plan, to ensure continuous operations
Create and maintain comprehensive documentation for all implementation
Assist in preparation of proposals and solution presentations
Establishes & promotes effective business operations across multiple countries &/or regions & coordinates appropriately with the broader global business
Attain key certifications for partnership with key vendors.
