Engagement Delivery Executive

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.

Key responsibilities

• Perform CXO level and senior stakeholder relationship management for a key strategic accounts including public sector.
• Accountable for driving the engagement to time, cost and quality objectives, meeting internal and external measures of success including financial performance, growth and client satisfaction.
• Management and co-ordination of all Capgemini engagement resources and activities both at the client site and in Capgemini offshore delivery centres
• Act as a single point of contact within the customer organization for troubleshooting and resolving of issues arising from delivery-related account activities
• Accountable for the overall successful performance across a portfolio of clients and engagements
• Accountable for overall quality assurance, risks and issue management and ensuring the integrity of systems and processes delivered
• Identify opportunities for growth in the account alongside promoting our differentiating value propositions
• Perform ongoing account delivery planning and management, including forecasting of engagements within the account portfolio
• Coordinate proposal creation, presentation and commercial negotiations
• Perform Commercial and contractual management of the account

Requirement

• 12+ years of Service Delivery/Program Management experience
• Background in digital project management working on Enterprise Applications, Cloud Computing, Digital Mobile & Web Apps from initial briefing to delivery.
• Technical competence and understanding of ERP, Cloud Migration, Microservices, Responsive Hybris Mobile App Development & Web Site Development
• Evidence of working with Hybrid, Agile and Waterfall project management methodologies
• Experience of delivering business outcome-based engagements
• Substantial experience in delivering large business and technology transformation programs in a geographically and culturally diverse context including quality, financial and contractual control
• History of senior or CXO level stakeholder influence and relationship management or aspiration to operate at the C-Level
• Confident, self-motivated and able to work under pressure and at pace with a minimum of supervision
• Excellent communication skills across a variety of mediums to all levels
• Strong contract and commercial management skills including 3rd party management
• Solution and innovation mindset being able to identify issues and solutions and implement with successful outcomes
• Experience of working in a global, geographically dispersed operating model
• Passion and hunger for contemporary, innovative, customer-centric, consultative, outcome based delivery
• Develops new and extension business through exceeding expectations and delivering excellence
• Experience in working offshore, onshore / nearshore
• Growth mindset and hunger to continuously learnTeam player that enjoys collaboration in an energetic and diverse local and global team

Let's talk about what's in it for you!

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As Architects of Positive Futures, Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious A list for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.

Recognised by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee's stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.