JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Duties & responsibilities
Primary responsibility is to assist in managing facility services that includes but not limited to HVAC systems maintenance, building & facility maintenance, Fire and Life safety Systems, as well, JLL subcontractor management programs in a best practice environment by ensuring all service activities and documentation is compliance with good documentation practices (GDP), quality compliance requirements, and applicable standard operating procedures.
Assist in the day-to-day maintenance execution of the HVAC, internal facility, external facility, and electrical systems.
Assist with any technical issues arising from an incident, near miss, good catch, investigation, or other circumstances which require a facilities maintenance expertise.
Comply with all requirements of the client contract and meet or exceed key compliance requirements.
Ensure compliance of all regulatory laws and guidelines are met in accordance with SOPs.
Adherence to the mandated change-control procedures as they relate to best practices and EHS requirements.
Assist the FM in meeting or exceeding site key performance indicators (KPIs); monitor service level to identify potential off-track areas and plan corrective actions accordingly.
Assist in the day-to-day facility operations including but not limited to maintenance, repair, and project management support (including pre and post event set-up).
Works with site team to inspect building and equipment to ensure suppliers are meeting contractual agreements.
Assists in the completion of the facilities operations audits and assessments.
Recommend continuous quality improvement practices and look for business efficiencies.
Support Business Continuity Planning activities and participate as a key team member in responses to emergency situations. 24/7 emergency call support and site attendance as required.
Ensure alignment and compliance to established policies and standard operating procedures for the management of the client's critical environment (CEM)
Ensure client satisfaction with delivery of facility management services and provide support in monitoring and increasing customer satisfaction.
Key Competencies
Able to multitask and resolve multiple requests simultaneously.
Adequate interpersonal skills to manage diverse range of service providers and client representatives.
Good people skills and ability to interact with a wide range of client users and demands.
PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions.
Demonstrated experience with continuous improvement initiative.
Good communicator, confident, friendly, engaging.
Able to relate to different stakeholders of the organisation.
Customer first mind set
Key Measurables (KPIs)
Workplace Pride
Workplace Productivity
Employment Agreement
Compliance with the Service Level Agreement established between Jones Lang LaSalle and Client
Behavioural Competencies
- Leadership
Work towards objectives unsupervised
Be willing to assist and mentor colleagues.
Taking ownership of any work-related issues
- Personal Effectiveness
Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace.
Contributes via regular feedback, to the overall performance of the delivery team.
- Decision Making
Be able to make difficult decisions and resolve problems or improve operations.
Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/Client
- Relationship Building
Promote open, constructive, and collaborative relations with team members and clients.
Proactively build rapport with other functions to ensure seamless delivery of service to client.
- Communication
Listens effectively and communicate through actions and example. Has good written and oral communication skills
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
