Enterprise Technical Support

Job Responsibilities

• Basic Troubleshooting: Addressing common network issues such as connectivity problems and hardware malfunctions.
• Device Configuration: Setting up and configuring network devices like routers, switches, and access points.
• Network Monitoring: Keeping an eye on network performance and availability using basic monitoring tools.
• User Support: Providing support to end-users for network-related issues, including assisting with network access and connectivity.
• Documentation: Maintaining records of network configurations, changes, and incidents
• Operational Hours: Provide 24 X 7 technical assistance via phone.
• Attend to faults and escalate if necessary: Common faults are outages, server failure, router, switch etc.
• Manage monitoring systems: bandwidth monitoring, link monitoring, DDOS notification.
• Alert: Ensuring monitored alert is promptly being follow up closely and relevant department is being updated of the progress
• Data Centre: Provide data centers technical assistance to handle customer visits, reboot server, DDOS issues.

Job Requirements:

• Degree/Diploma or equivalent with NOC experience
• Minimum 2 years experience in a support/service environment with a keen interest in Internet Technology
• Preferably with CCNA certification or other network certifications
• Customer oriented, motivated and driven to explore new ways of doing things
• Team worker with good interpersonal, communication and writing skills
• Willing to accept new challenges and responsibilities
• Highly motivated with initiative
• Willing to work on rotating shift, inclusive of weekends and public holidays
• Customer focused attitude with ability to explain technical information to non-technical people with compassion
• Outstanding communication skills in English, both written and verbal