Provide functional and technical support on ERP System to internal and external stakeholders (support consultant role).
Work across teams to gather details of issues, escalate the issue to the Level 3 technical support team, and follow up until the issue is resolved.
System testing and on-site support for upgrading projects.
Log and keep records of customer queries.
Requirements
Diploma / Degree in Computer Science, Accountancy
Experience in ERP Systems (Sage, Microsoft Dynamics NAV, Business Central) - Finance and Supply Chain Management module.
At least 1-year of experience in the related field is required for this position, accounting knowledge is preferred.
Good communication skills have a natural disposition towards providing excellent customer service, and independence in taking ownership of solving issues.
Strong aptitude for learning new technologies, and willingness to learn.
Excellent team player and able to work in a multitasking environment.
