EUC (Desktop)

Role:EUC (Desktop)

JD:

Shall provide daily on-site DESKTOP management and support services (DESKTOP Support Services)

for end-users End User Computing Devices (DESKTOP) which are used in the Customer's environment

with the Customer's approval.

The general scope of Desktop Support Services shall minimally include:

(a) Image build management

(b) Administration and configuration

(c) End-user account management

(d) End-user device hardening and lockdown

(e) Trouble-shooting and problem resolution and

(f) End-user briefings & awareness service.

Shall minimally support the following types of DESKTOP:

(a) Desktops

(b) Notebooks

(c) Mobile Devices (e.g. iPad, iPhone or equivalent)

(d) Video Conferencing Devices

(e) IP Telephones

(f) Printers, including multi-function devices (i.e. printers, scanners and fax devices) and

(g) Other peripherals (e.g. external hard drives, mouse, smart-card readers, monitors, docking stations).

Shall minimally support the following operating systems:

. Windows 7 and later versions of Windows

. Apple iOS 9.x or later versions and

. Android OS 5.x or later versions.

Minimum Requirement:

ensure the Level 1 Desktop Support Engineer meet the following requirements:

(a) Minimum one (1) year of DESKTOP Support, ICT End User Computing or Service Desk Agent

experience

(b) Ability to perform the daily DESKTOP Support operations with minimum supervision

(c) Possess technical skills in supporting existing and new computing devices such as desktops,

notebooks and mobile devices

(d) Possess knowledge in IT networking and LAN to troubleshoot computer problems and

(e) Possess at least one (1) of the following certifications:

. Microsoft Certified Solution Associate (MCSA) Win7/Win8 or equivalent

. (ii) Microsoft Certified Technology Specialist (MCTS) in any discipline or equivalent or

. (iii) CompTIA A+ 220-801/ 220-802, CompTIA PDI+ or equivalent.