Manage daily administrative operations related to sales inquiries and services (via phone, email, or in-person).
Organize and conduct in-person tours for prospective members or respond to membership inquiries.
Collaborate with the Finance Department to ensure accurate reconciliation of membership and financial reports.
Process membership applications, including supporting documents and payments, ensuring high accuracy for submission to Finance and Management.
Foster and build relationships within the Club, identifying new sales opportunities among existing and potential members.
Work closely with the team to drive sales growth, increase membership revenue, and enhance the overall quality of membership services and engagement.
Assist with operational and monthly sales reports, as well as update forms, Standard Operating Procedures (S.O.P.), and policies related to membership when necessary.
Participate in rotating membership inquiry duties during weekdays, and once per weekend or as assigned.
Oversee all aspects of event planning, including financing and administrative duties, ensuring deadlines are met and budgets are adhered to for membership events and trips.
Establish and maintain relationships with internal departments, external vendors, and suppliers.
Perform other duties as assigned by management.
Job Requirements
Detail-oriented, responsible, and proactive with a strong focus on efficiency.
Maintain a high level of confidentiality and possess excellent interpersonal and communication skills for dealing with both employees and members.
Strong time management skills, with the ability to prioritize and manage urgent tasks.
Able to perform well under pressure and effectively handle multiple tasks in a fast-paced environment.
Demonstrate a positive learning attitude and work effectively as a team player under tight deadlines.
Willing to work a five-day workweek with rotating weekend duties, including events and public holiday.
Proficient in MS Office (Word, Excel, Outlook), Google Forms, EMS, and related software.
Position and incentives will be based on job skills, work performance, and experience, with incentives tied to meeting the team's monthly KPIs.