Family Group: Ancillary
Job Description:
This role is under the Release of Information (ROI) team.
The Challenges
Receive and attend to the internal/external parties at the counter.
Attend and advise Medical Report/Records query by requestor.
Assist in postage of consolidated acknowledgement letter and official receipt.
Assist in extending the dateline of the Medical Report/Medical Records as and when required.
Replying to external queries in relation to application of Medical Report.
Open and sorting of incoming mails and faxes.
Receiving of any documentation send by internal staff or Courier Services.
Handle returned cases from department & Clinic.
Following up with the Clinic on the appointment scheduled for Workman Compensation/Specialist Medical Report/Objection.
Manages the MRO hotline, attend to requestor query pertaining to Medical Report request.
Call back the list given by Contact Centre for AM/PM Process and close of Records request.
Follow up and process on Inter-hospital loan received and forwarded to the other institution.
Tagging of the internal/external emails received in common email.
Assist Executive in any adhoc task required.
Requirements
Diploma in Business or any similar field
1-3 years of relevant experience in administration
Meticulous, responsible and possess strong communication skills
