Executive (Call Centre Shared Service) #HLY

Job Description:

• Support the Manager to drive performance and service quality in the call centres through call and email audits, as well as from patients feedback.
• Identify any tasks/ processes that have the potential to be improved and automated by harnessing technology.
• Driving the usage of Customer Relationship Management system will be one of the key deliverables.
• Ensure proper and systematic documentation of Call Centre work processes and develop Robotic Process Automation (RPA) to automate these work processes.

Job Requirements:

• Bachelor's degree in computer science or related fields
• Experience in automation tools such as Blue Prism and UiPath would be advantageous

Interested candidates do attach your resume to

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)