Job Description:
- Support the Manager to drive performance and service quality in the call centres through call and email audits, as well as from patients feedback.
- Identify any tasks/ processes that have the potential to be improved and automated by harnessing technology.
- Driving the usage of Customer Relationship Management system will be one of the key deliverables.
- Ensure proper and systematic documentation of Call Centre work processes and develop Robotic Process Automation (RPA) to automate these work processes.
Job Requirements:
- Bachelor's degree in computer science or related fields
- Experience in automation tools such as Blue Prism and UiPath would be advantageous
Interested candidates do attach your resume to
Attn: Angela Celeste Poh Li Ying (R2095367)
Recruit Express Pte Ltd (99C4599)
